Policies and Waiver Form

Policies @ Qarmory

Return Policy - You must fill out a RMA form before returning merchandise

1. RETURN FOR REFUND: To qualify for a refund, request for return instructions must be made within 3 days of delivery of your original order. Contact sales@qarmory.com via e-mail prior to returning products. NO EXCEPTIONS! All items must be returned in new or unused condition and include the original packaging materials included with shipment. All unused returns are subject to a 15% restocking fee. Returned items will be inspected and awarded a partial refund less the restocking fee if opened or used. Items inspected and found not to qualify for a refund will be returned to the customer. Shipping and handling is nonrefundable. A copy of your invoice or packaging slip must accompany all returns. Expect to receive the refund within four weeks from shipping your return. This includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company. You will receive your refund via the form of payment that you used. Please maintain all shipping receipts until your return is complete.
2. RETURN FOR EXCHANGE: All products come with a 30 day warranty to cover manufacturer defects. Custom guns carry a one year limited warranty on worksmanship (customization). Contact sales@qarmory.com via e-mail immediately upon discovery of defect. Include your order number and detailed description of issues. Support will work to first trouble shoot the problem to eliminate user error. Once defect is determined, return instructions will be issued along with an RMA#. Follow instructions to return the item within 1 week of issuance of the RMA#. Items received beyond 2 weeks from the date of RMA issuance WILL NOT BE ACCEPTED! For your protection, we recommend that you ship your item using a reliable, traceable carrier. Q Armory is not responsible for lost packages. An approved RMA# must be issued for every return! NO EXCEPTIONS Please maintain all shipping receipts until your return is complete.
   Order Cancellation If you wish to cancel an order you just placed, please email our order processing department at sales@qarmory.com. In the subject line of the email, please use the following text: CANCEL ORDER - Your Last Name and Product description and include your order email copy. It is very important to follow this format to help ensure the proper cancellation of your order.
3. Privacy Policy - Your privacy is very important to us. We do not sell or rent your personal information to third parties for their marketing purposes. We use safe, secure technology and other privacy protection programs to keep your personal information secure.
4. Warranty Information - All items, unless specifically stated, are sold with a 30 day warranty covering manufacturer defects. Shipping will be the responsibility of the customer, we will provide the parts and labor. Further instructions regarding warranty work will be provided after the RMA form is completed and emailed to sales@qarmory.com. Warranty does not cover misuse or abuse! If we receive an item that has been misused or abused, we will discard or return it. Before returning any item, you must email us with the RMA information requested below and submit the form to our INFO and Support Department (info@qarmory.com) for a Return Merchandise Authorization (RMA) number. No returns, of any type, will be accepted without a RMA number on the exterior of the box. You will receive your RMA number via e-mail when your RMA request is approved. Please send the merchandise to our Technical Support Department along with a note stating your name, address, problem with merchandise. Payment for return for return shipping will be requested via paypal at the time of repair completion. You must have your RMA number next to your mailing address on the exterior of the package. If your RMA Number is not the outside of the box, your package will be refused. Full refunds are not provided - however return for credit or exchange are acceptable at the discretion of our diagnostic staff during time of inspection and/or repair.
5. Warranty does not cover: Disassembly by unauthorized personnel Unreasonable use or mishandling, introduction of foreign matter to inner or outer components. Failure to provide proper care, lubricants, or maintenance. Lack of compliance with instructions from the owners manual. Merchandise soaked in water, rusted, corroded, painted, or altered. Usage of low quality or low grade BB's or reuse of BB's. Qarmory.com reserves the right to determine what constitutes as unreasonable or excessive wear and tear or use.